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Terms & Conditions

CHIKITSAYAM – Health & Community Service Mission Platform

Electronic Record & Publication
This document is an electronic record under the Information Technology Act, 2000 and applicable rules framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules. This document is generated by a computer system and does not require physical or digital signatures.

This document is published in accordance with applicable provisions of Indian law requiring publication of platform policies, rules, regulations, privacy policies, and terms of use for access or usage of the domain www.chikitsayammanavsevasansthan.org (“Website”), including related mobile sites, applications, and digital platforms (“Platform”).

By accessing, registering, or using the Platform, you agree to these Terms and Conditions (“Terms”). If you do not agree, you are advised to discontinue use of the Platform.

1. Definitions

  • Platform: The digital systems operated under the brand name CHIKITSAYAM.
  • User: Any natural or legal person accessing or using the Platform.
  • Healthcare Partners: Verified or associated healthcare institutions for service facilitation.
  • Swasthya Mitra: Trained community representatives providing awareness, guidance, and facilitation (not medical practitioners).
  • Services: Health facilitation, awareness programs, community support systems, digital health services, patient navigation, and institutional coordination.

2. Scope of Services

  • Healthcare facilitation and institutional coordination
  • Community health awareness programs
  • Health navigation and guidance services
  • Digital service delivery systems
  • Community and institutional engagement programs

Disclaimer: CHIKITSAYAM is not a hospital and does not provide direct medical diagnosis or treatment. All healthcare services are independently delivered by authorized healthcare institutions and qualified professionals.

3. Eligibility

  • Users must be legally competent to contract under Indian law.
  • Institutional users must comply with applicable regulatory requirements.

4. User Responsibilities

  • Provide accurate and lawful information
  • Use the Platform ethically and legally
  • Maintain confidentiality of login credentials
  • Report unauthorized access immediately

5. Payments

  • Certain services may involve facilitation or service charges
  • All payments are processed through RBI-regulated payment gateways
  • Full card details or CVV are never stored on the Platform

6. Refund & Cancellation

  • Services are digital in nature
  • Refunds (if applicable) are processed through original payment modes
  • Once a digital service is activated, refunds may not be applicable except in case of technical failure or error

7. Data Privacy & Security

  • Data processing follows consent-based mechanisms
  • Compliance with the Digital Personal Data Protection Act, 2023
  • No sale or unauthorized sharing of personal data
  • Secure data governance systems

8. Limitation of Liability

  • No liability for medical outcomes or treatment decisions
  • No liability for third-party service delays
  • Liability limited to platform service fees, if any

9. No Medical Advice

All information provided through the Platform is informational only and does not constitute medical advice. Users must consult qualified medical professionals for diagnosis and treatment.

10. Intellectual Property

All Platform content, systems, branding, and digital assets are protected intellectual property. Unauthorized use, reproduction, or distribution is prohibited.

11. Electronic Communication

Users consent to receive communication through digital means including email, SMS, WhatsApp, platform notifications, and digital messaging systems.

12. Termination of Access

CHIKITSAYAM reserves the right to suspend or terminate access for violations of these Terms, misuse of the Platform, or unlawful activities.

13. Force Majeure

CHIKITSAYAM shall not be liable for delays or failures due to events beyond reasonable control, including natural disasters, pandemics, government actions, cyber incidents, or technical disruptions.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Jurisdiction shall be subject to Indian legal framework.

15. Prohibited Use

  • Illegal or unlawful activities
  • Fraudulent use of the Platform
  • Violation of financial, IT, or cyber laws
  • Misuse of healthcare facilitation services

Contact

CHIKITSAYAM
Health & Community Service Mission Platform

🌐 Website: www.chikitsayammanavsevasansthan.org
📩 Email: support@chikitsayammanavsevasansthan.org | info@chikitsayammanavsevasansthan.org

Acknowledgment
By using the Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Last Updated: 2026