Refund and Cancellation Policy
Effective Date: April 27, 2025
Welcome to Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd. (“Company,” “we,” “us,” or “our”).
This Refund and Cancellation Policy governs all transactions and service engagements through our website www.chikitsayammanavsevasansthan.org, Swasthya Mitras, and direct hospital referrals.
We are committed to maintaining transparency, fairness, and the highest ethical standards in dealing with refunds and cancellations related to healthcare facilitation services.
By availing our services, you agree to this Refund and Cancellation Policy.
Scope
This policy covers:
Service charges paid for patient facilitation.
Advance deposits for hospital admission via our network.
Ambulance booking and transportation service charges.
Health camp or consultation registration fees, if any.
Any other paid service facilitated by Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
This policy does not cover fees paid directly by the patient to the hospital, diagnostic centers, pharmacies, or government bodies.
Service Nature and Refund Eligibility
Our company primarily acts as a facilitator, connecting patients to the best suitable hospital after thorough verification.
Since our role is advisory, support, transport, and facilitation:
Service once rendered is considered consumed and non-refundable.
Refunds are permitted only under exceptional circumstances as mentioned below.
Eligible refund cases may include:
Double payment made by mistake.
Service not delivered (e.g., ambulance did not reach and alternate arrangement wasn’t made).
Failure from our end in fulfilling agreed facilitation (with documented proof).
No refund will be applicable once:
Patient is admitted to a hospital through our reference.
Transport services have been availed.
Field consultation or health camp facilitation has been provided.
Administrative work like Ayushman card registration/verification has been initiated or completed.
Cancellation Policy
You may request cancellation of our services under the following conditions:
a) Before Service Initiation:
Full refund of the service charge if the request is made before service initiation (e.g., before ambulance dispatch, before appointment booking).
b) After Service Initiation:
Partial refund (up to 50%) may be considered if service was partially initiated but not fully delivered.
No refund will be provided if major steps have been completed (e.g., ambulance dispatched, hospital reserved bed, doctor appointment confirmed).
Cancellation requests must be communicated promptly by calling our helpline: +91 87200 06162 or writing to Director@chikitsayammanavsevasansthan.org.
Refund Processing Time
Once a refund request is approved:
Refunds will be processed within 7 to 14 business days.
Refund will be credited to the original payment method used by the user.
In case of third-party payment gateway delays, we are not responsible but will coordinate to ensure timely settlement.
Non-Refundable Charges
The following charges are strictly non-refundable:
Transaction charges levied by payment gateways.
Administrative processing fees.
Ayushman card verification or registration fees once submitted.
Any statutory taxes paid during the service.
Consultation fees of doctors (once consultation happens).
Cancellation charges levied by ambulance operators or partner hospitals.
Special Cases and Discretionary Refunds
In case of critical medical emergencies, patient death before service delivery, or unavoidable circumstances, discretionary refunds may be considered after proper evaluation.
Such cases will require:
Submission of supporting documents (hospital reports, death certificate, etc.)
Internal approval from our Grievance Redressal Team.
Final decision rests with the company, and users will be informed transparently.
Dispute Resolution
In the event of any dispute regarding refund or cancellation:
First, attempt informal resolution by contacting our customer service.
If unresolved, escalate to our Grievance Officer (contact details below).
If the dispute persists, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Seoni, Madhya Pradesh.
Important Considerations
Hospital Charges: We are not responsible for refunds of hospital bills, ICU charges, doctor fees, surgery costs, or any medical treatment fees once admitted.
Ayushman Bharat or Government Scheme Services: Services offered under government health schemes are subject to respective government guidelines. Our facilitation charges (if applicable) are separate and governed by this policy.
Force Majeure: In cases of natural disasters, strikes, pandemics, government restrictions, or force majeure events, service delivery timelines and refund eligibility may be affected.
Changes to Refund and Cancellation Policy
We may modify or update this policy from time to time to reflect changes in business processes, legal requirements, or service offerings.
Revised policies will be effective from the date of publication on our website. We encourage you to check periodically.
Grievance Redressal
For any grievance, refund-related queries, or cancellation assistance, please contact:
Grievance Officer: Mr. Ashish Thakre
Email: Director@chikitsayammanavsevasansthan.org
Phone: +91 87200 06152
Address:
Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.,
C/O ASHISH THAKRE, Gram Gangpur, Barghat, Seoni-480667, Madhya Pradesh, India.
We assure you of a timely and fair review of your case, with compassion and professionalism.
Acceptance of Policy
By using our services, booking appointments, availing ambulance transport, or participating in health camps, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
If you disagree with any clause, please refrain from using our paid services.
Thank You
Thank you for trusting Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
We are dedicated to supporting patients, families, and hospitals through transparent, reliable, and humane healthcare facilitation services.