Privacy Policy

Effective Date: September 15, 2025

Introduction

This Privacy Policy describes how CHIKITSAYAM (“we”, “our”, “us”, “Platform”) collects, uses, shares, protects, and processes personal information when users access or interact with our website and associated digital services. Certain sections of the Platform may be accessed without registration; however, specific services may require user information for facilitation and service delivery.

Our services are provided within India, and personal data is primarily stored and processed in India. By accessing the Platform, submitting information, or using any service, users consent to this Privacy Policy, our Terms of Use, and applicable Indian laws and regulations. If users do not agree with this Policy, they should discontinue use of the Platform.

1. Scope

All users of the Platform and associated digital services
Individuals, institutions, partners, community facilitators, and associates interacting with CHIKITSAYAM
Information collected through online platforms and offline community activities

This Policy does not apply to third-party platforms or services not controlled by CHIKITSAYAM. Users are advised to review third-party privacy policies independently.

2. Digital Services Only

CHIKITSAYAM provides digital facilitation and coordination services only. No physical goods are sold and no shipping or delivery of physical products is applicable. Any references to delivery relate only to digital activation or service facilitation workflows.

3. Information We Collect

a) Personal Information

Name, age/date of birth, gender
Mobile number, email address
Identity details for verification/eSign (where required by law or user consent)
Health-related information provided for facilitation purposes
Service coordination details
Emergency contact information

b) Sensitive Personal Data (with explicit consent)

Payment-related metadata processed through regulated Payment Gateways
Biometric or physiological data only if lawfully required and explicitly consented

c) Technical Information

IP address, browser type, device identifiers
Cookies, usage analytics, and platform interaction data

d) Transactional & Interaction Data

Transaction status and processing logs
User communications and platform interactions

4. Information Collection Methods

Direct user submissions via forms, calls, and digital interfaces
Community facilitation activities and awareness programs
Institutional coordination processes
Authorized partner interactions
Automated digital systems (cookies, logs, analytics)

5. Purpose of Processing

Service facilitation and improvement
Healthcare coordination and guidance
Digital authentication and identity verification
Service communication and notifications
Fraud prevention and security monitoring
Legal and regulatory compliance
Platform governance and system improvement

6. Legal Basis for Processing

User consent
Service performance obligations
Legal and regulatory compliance
Legitimate institutional interests

7. Data Sharing & Disclosure

CHIKITSAYAM does not sell or trade personal data. Data may be shared only with:

Authorized service partners for facilitation purposes
Regulated Payment Gateways and financial institutions
Technology service providers under confidentiality obligations
Regulatory and legal authorities as required by law
Institutional successors in case of restructuring, with safeguards

8. Payment Processing

Payments are processed through RBI-regulated Payment Gateways. CHIKITSAYAM does not store card numbers, CVVs, or sensitive banking credentials.

9. Data Security

CHIKITSAYAM applies industry-standard security practices including encryption, access controls, secure infrastructure, and monitoring systems. However, users are responsible for maintaining the confidentiality of their credentials and devices.

10. Data Retention

Data is retained only as long as necessary for service delivery, legal compliance, dispute resolution, and institutional requirements. Data may be anonymized for research and analytics purposes.

11. User Rights

Access personal information
Rectification of inaccurate data
Deletion (subject to legal obligations)
Restriction or objection to processing
Consent withdrawal

12. Cookies

Cookies and tracking technologies are used to enhance platform functionality, security, and user experience. Users may disable cookies through browser settings.

13. Children’s Privacy

Services are intended for adults. Data from minors is processed only with verified guardian consent where legally required.

14. Cross-Border Transfers

Data is primarily processed in India. Any international processing follows lawful safeguards and compliance mechanisms.

15. Marketing Communications

Users may receive service-related communications. Marketing communications are optional and users may opt out at any time.

16. Policy Updates

This Policy may be updated periodically. Continued use of the Platform constitutes acceptance of revised terms.

17. Contact & Grievance Redressal

All privacy-related queries, concerns, and grievances may be submitted through official platform communication channels.

18. Consent

By using the Platform, users consent to the collection, use, processing, and storage of information in accordance with this Privacy Policy.

Last Updated: September 15, 2025