Shipping (Service Delivery) and Cancellation Policy
Effective Date: April 27, 2025
Welcome to Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
This Shipping (Service Delivery) and Cancellation Policy outlines how we deliver our healthcare facilitation services and the terms for cancelling requested services.
By using our services through www.chikitsayammanavsevasansthan.org or by contacting our Swasthya Mitra teams, you agree to this Policy.
Service Delivery Policy (Shipping Policy)
As a healthcare facilitation company, we deliver services and support, not physical products.
Our key service delivery modes include:
Patient Facilitation and Referral: We assist patients in selecting the most suitable verified hospitals for their medical needs.
Ambulance Transportation: We provide ambulance facilities through our verified partners for emergencies and planned hospital visits.
Health Camps and On-Site Medical Assistance: We organize regular medical camps and field consultations in villages, towns, and cities.
Ayushman Bharat and Government Scheme Support: We assist in Ayushman card registration, verification, and hospital admission processes.
Swasthya Mitra Field Services: Our health associates collect local health data, provide guidance, and support patient transportation.
We ensure:
Prompt service initiation upon successful service booking and payment.
Transparent communication regarding expected timelines for service delivery.
Patient-centric approach prioritizing safety, dignity, and urgent needs.
Expected Timelines for Service Delivery:
Service Type | Expected Delivery Time |
|---|---|
Ambulance Dispatch | Within 30 minutes to 2 hours (depending on location) |
Patient Referral Confirmation | Within 2 to 4 working hours |
Health Camp Participation | As per pre-scheduled dates |
Ayushman Card Assistance | Within 3 to 7 working days |
Note: Timelines may vary due to factors beyond our control like weather, traffic, emergencies, or government regulations.
Cancellation Policy
We understand that circumstances may change, and you might need to cancel a service request.
Here’s how cancellations work:
a) Cancellation Before Service Initiation
Full refund of service charges if cancellation is requested before the service initiation (example: before ambulance dispatch or before referral confirmation).
Cancellation requests must be raised immediately via call: +91 87200 06162 or email: Director@chikitsayammanavsevasansthan.org.
b) Cancellation After Service Initiation
If the service has already been initiated (e.g., ambulance dispatched, hospital appointment fixed), a partial refund (up to 50%) may be possible.
No refund will be processed if:
Ambulance has reached the pick-up location.
Patient admission has been completed.
Consultation or support services have been rendered.
Important Points
Hospital Services: We are facilitators only. Hospital admissions, treatments, or medical fees are separate and governed by hospital-specific policies.
Third-Party Services: Delays or issues caused by hospitals, ambulance operators, or government agencies are beyond our direct control.
Force Majeure Events: Natural disasters, strikes, pandemics, or government actions may impact our ability to deliver services without liability.
Refund Timelines after Cancellation
Once a cancellation is accepted and refund is approved:
Refund will be processed within 7 to 14 business days.
Refund will be made through the original mode of payment.
Any third-party payment gateway charges will be deducted from the refund amount.
How to Cancel a Service
You can initiate cancellation by:
Calling our Helpline: +91 87200 06162
Emailing us at: Director@chikitsayammanavsevasansthan.org
Sharing your Service Booking ID, Patient Name, and Registered Phone Number for quick verification.
Our customer care team is available to assist you every day from 9 AM to 9 PM.
Modifications to this Policy
We reserve the right to update or modify this Shipping (Service Delivery) and Cancellation Policy at any time to reflect changes in law, service processes, or customer feedback.
Changes will become effective upon being posted on our website.
Contact Details
For queries regarding service delivery, cancellations, or any related issues, please contact:
Grievance Officer: Mr. Ashish Thakre
Email: Director@chikitsayammanavsevasansthan.org
Phone: +91 87200 06152
Address:
Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
C/O ASHISH THAKRE, Gram Gangpur, Barghat, Seoni-480667, Madhya Pradesh, India.
Thank You
We thank you for trusting Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
Our mission is to ensure timely, ethical, and humane healthcare service facilitation for everyone.